Impact
Saving Time with
Less Clicks
Content Management • Sabre
NOTE: Similar content management projects achieved in previous roles at Symplicity and Hobsons.
Impact
Seconds to find a single asset before new repository site
Seconds to find a single asset after new repository site
Situation
At Sabre, there was multiple content repository sites for sales and customer support teams to visit to find desired assets. The goal was to consolidate sites to a single source content repository site – Sales Central.
More Info
- Various business units (product, marketing, sales, business operations, etc.) had different platforms (SharePoint, Local Drives, Box, et al) to house resources commonly used by sales and customer support.
- Resource documents and materials were often out-dated
Task & Activities
In order to successfully decrease the time to find desired assets used by sales and customer support, creating one location to access content needed to be created.
More Info
- Identified and created a team
- Isolated and reviewed existing content repositories to determine which will be the central platform
- Conducted end-user needs survey
- Conducted end-user usability observation survey
- Conducted asset audit
- Developed content management governance practices (what’s published, purged, version control, metadata, etc.)
My Contribution
To meet this GTM launch, a team effort was necessary to meet project and program goals. Here are a few of my contribution to this project.
More Info
- Guided team
- Created survey and observation questions
- Worked with SharePoint system admin to make changes
- Crafted copy of communication announcements
- Monitored and managed governance practices (what’s published, purged, version control, metadata, etc.)
- Labeled assets to tagging guidelines
- Created Sales Central tutorial course
- Configured and prepared LMS
NOTE: Case Info does not reflect nearly all comprehensive elements, from concept to completion (e.g., artifacts, tasks, activities, contributions, goals, results), of this project.
Project Team
Sales Enablement & Training
Product Marketing Manager
Business Operations Manager
SharePoint System Admin
Sales & Customer Support Representative (3)
Case Artifacts
Sales Central Tutorial
Sales Central, the new content repository site, demanded a diligent instructional program to inform and instruct end-users. An eLearning course was created.