Impact
Achieving Early Contribution through Learning Events
New Hire Onboarding Program • Symplicity • Sabre
Program owner
Content developer
Trainer
Coach
LMS (Litmos) Admin
NOTE: Similar GTM projects achieved in previous roles at Hobsons and CommScope.
Impact
+Hours given back to hiring managers
%
Sales Development Representative met first tier meeting goals (14 meetings scheduled) by week 6.
%
of new hires reported new hire sales training exceeded their expectations compared to previous experience(s)
Situation
At Symplicity and Sabre, no formal onboarding program was established for sales new hires. What existed was training and coaching from the direct hiring manager. What was needed was a formal, structured, guided, and standardized program for all sales and customer support members.
More Info
- Hiring managers were spending too much to preparing, developing, and managing their new hire’s curriculum and schedule
- Global sales hiring managers conducting non-standard process and content
- Sales team growth took place so program had to be scalable, semi-automated, and repeatable
- Role-based training for business dev reps., account executives, customer success reps
Task & Activities
In order to successfully enable new hires to be able to make substantial contribution in their role to the business, a comprehensive new hire training program needed to be created, designed, and managed to ensure early contribution readiness.
More Info
- Observed pre-hire human resource process, workflow, and documentation
- Conducted surveys and focus groups with current roles to determine new hire training needs, gaps
- Conducted surveys and one-on-one meetings with hiring managers
- Created a program plan which included schedule, timeline, milestones for each workstream
- Created universal and role-based training curriculum
- Developed and re/designed new training materials and assets (e.g., print, eLearning)
- Gained program approval from stakeholders
- Conducted tools and systems search and selection to aid in training program
My Contribution
Here are a few of my contribution to this program.
More Info
- Managed workstreams/assign owners
- Created and designed program curriculum, schedule, and learning assets
- Collected, analyzed, documented, and disseminated data on new hires’ progress
- Conducted progress meetings with hiring manager
- Delivered training and coaching
- Configured and prepared all tools and system used to manage and monitor program (LMS, Microsoft 365 apps, etc.)
NOTE: Case Info does not reflect nearly all comprehensive elements, from concept to completion (e.g., artifacts, tasks, activities, contributions, goals, results), of this project.